DoctorOnDemand-Overview_Member_Flyer
Doctor On Demand: Virtual Healthcare Access Guide
Overview
Doctor On Demand is a virtual healthcare service that allows Health Plans, Inc. (HPI) members to connect with board-certified physicians and behavioral health professionals through video visits. This convenient telemedicine platform provides quick access to medical care from anywhere, using your mobile device or computer.
What is Doctor On Demand?
Doctor On Demand is a telehealth service that enables you to see a doctor virtually without visiting a physical office. You can receive medical care, diagnosis, and treatment for various conditions through secure video consultations.
Key Benefits:
- Fast access to physicians (typically within minutes during regular hours)
- Video visits available via mobile app or web browser
- Cost-effective care at your office visit/PCP-level cost share or less
- No referrals required
- Prescriptions sent directly to your pharmacy electronically
- Access to both medical and behavioral health providers
Services Available
Medical Urgent Care Visits
Doctor On Demand physicians can diagnose, treat, and prescribe medications for numerous common conditions:
- Coughs, colds, and flu
- Sore throat and strep throat
- Pediatric health issues
- Sinus infections and allergies
- Nausea and diarrhea
- Rashes and skin conditions
- Women's health concerns
- Sports injuries
Behavioral Health Services
The platform offers two types of mental health support:
Psychologists - Provide talk therapy and counseling services
- Typically available within 48 hours to one week
Psychiatrists - Offer comprehensive mental health care including medication management
- Typically available within 2-3 weeks
- Can prescribe medications when clinically necessary for treatment
How to Access Doctor On Demand
Step-by-Step Process:
-
Download the App or Visit the Website
- Mobile: Download the Doctor On Demand app from your app store
- Web: Visit doctorondemand.com/health-plans-inc
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Create Your Account
- Select "Health Plans, Inc." as your insurance provider
- Enter your insurance information
- Complete pre-consultation information
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Complete Health Questionnaire
- Provide information about your current symptoms
- Share relevant medical history
-
Pay Your Cost Share
- Submit payment through the app or website
- Amount based on your specific plan benefits (see your Summary of Benefits)
-
Connect with a Provider
- Consult with a board-certified Doctor On Demand physician or mental health professional
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Receive Follow-Up Documentation
- Get email summary after your visit
- Option to share visit details with your primary care physician (PCP)
- Information is only forwarded to your PCP with your consent
Important Information to Know
Prescription Limitations
- Doctor On Demand physicians do not prescribe Schedule I-IV DEA controlled substances
- Psychiatrists do not prescribe any controlled substances
- Providers may decline to prescribe certain medications based on clinical appropriateness
- Alternative medications with less potential for abuse may be offered when applicable
Availability
- Service availability is more limited during overnight hours
- Standard hours offer fastest connection times (typically within minutes)
Mental Health Crisis Situations
Important: Doctor On Demand is not designed for crisis or emergency mental health situations.
If you are experiencing a mental health crisis or emergency:
- Call 911 immediately
- Go to your nearest emergency room
- Contact the National Suicide Prevention Lifeline: 988
Cost and Coverage
- Pay only your office visit or PCP-level cost share (or less)
- Specific copay amounts vary by plan
- Check your Summary of Benefits for your exact cost share
- No additional fees for using the virtual platform
Support and Questions
For Doctor On Demand Technical Support:
- Phone: 800-997-6196
- Email: support@doctorondemand.com
For Plan Benefits or Eligibility Questions:
- Contact HPI Customer Service
- Phone number and website available on the back of your member ID card
Getting Started
Ready to use Doctor On Demand? Simply scan the QR code in the app store or visit doctorondemand.com/health-plans-inc to create your account and access virtual healthcare today.
Last Updated: September 2024